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TiTan Alarms FAQs: What If I’m Listed As An Emergency Contact?

TiTan Alarms FAQs: What If I’m Listed As An Emergency Contact?


Hi I’m Amber with Titan Alarms. You’re receiving this video because one of our customers has trusted you to be their emergency contact
in case of an alarm at their home or business. This is a very short video that has some quick facts that you might need to know. First of all, thanks. Thanks for helping us provide
a great service for your friend or family member. Hopefully you will never hear from us but just in case you do, here are a few quick things you should know. We will never ask you to do anything you don’t want to. If you hear from us we’re only calling to
let you know that we’ve dispatched the police or fire department. If we call you we may
ask for a password that was set up by our customer. If our customer has not shared this password with you, you should ask for it. If you can’t remember the password don’t worry, most people can’t. A simple thing to do if you’d like to remember the password is to
create a contact in your smartphone containing the password in the notes. Be sure to keep your phone information secure. A password is only needed to make changes to the account or in some instances to stop a dispatch from happening. Having a plan in place for when we call is a good idea. Most of the time we’re only looking for a way to get a hold of the
homeowner, but in some circumstances if the homeowner is out of town we may need someone to meet the police or fire department at the home. If you’re not comfortable with this
or cannot, don’t worry. But again it is a good idea to have a plan in place to help
find someone who can meet the police or fire department and can lock up when they leave if needed. This is very important: never, ever walk into a home or business that the alarm is going off at without the police. Remember, if we call you it is to only inform you that the police or fire department have been dispatched. If you do go to the site,
please only go there to meet up with the police. There was an instance in Tulsa just a few
years ago where an emergency contact walked into a house with a loaded gun. The bad guy took the gun from the emergency contact and ended the emergency contact’s life. Leave
this to the police. Finally, if you need to reach Titan Alarms for any reason, we have a very easy phone number to remember. It’s 918-777-SAFE. 918-777-SAFE, and don’t forget-Tulsa trusts Titan.


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